FAQ

Yes — every transaction is processed through Shopify's PCI-compliant payment gateway, with end-to-end encryption. We accept Visa, Mastercard, Amex, Apple Pay, Google Pay, Klarna, and PayPal. Your card details are never stored on our servers.

Prices on the storefront are shown in your local currency where supported (GBP, EUR, USD, SEK and others). Your card is charged in the currency shown at checkout.

Within the EU and UK, all prices include applicable VAT — no surprises at checkout. For orders shipping outside the EU/UK, your country's import duties may apply on delivery; these are not included in the order total.

Enter the code in the Gift card or discount code field on the checkout page, just above the order summary. The discount applies instantly.

Yes — as long as the order hasn't shipped yet. Email hello@montessori-roots.com with your order number as soon as possible. Once a parcel has left the warehouse, the return process applies instead.

Not yet — we're working on launching e-Gift Cards in the coming months. Sign up to our newsletter at the bottom of the page to be the first to know.

We ship from fulfilment partners across Europe, the UK, and the US, depending on your delivery address and product availability. This keeps delivery times short wherever you are in the world.

Orders are processed within 1–2 business days of being placed. You'll receive a shipping confirmation with tracking the moment it leaves the warehouse.

Standard delivery takes 7–12 business days from dispatch. Delivery times are estimates and may vary slightly due to customs processing, weather, or carrier delays during peak periods.

Yes — shipping is free on every order, with no minimum. The price you see at checkout is the price you pay, wherever you are in the world.

As soon as your order is dispatched you'll receive an email with a tracking link. You can also track from your account dashboard, or via our Track Your Order page in the main menu.

If your order contains products stocked in different fulfilment centres, we ship each from its closest warehouse to get them to you faster. You'll receive a separate tracking number for each parcel.

Yes — we ship to most countries in Europe, North America, the UK, Australia, and beyond. Shipping costs and delivery times will be calculated at checkout based on your address.

You have 14 days under standard EU/UK consumer law to return any item, plus an extended 1-year return window (365 days) as a goodwill policy. Items must be undamaged, in unused condition, and in their original packaging to qualify.

Email hello@montessori-roots.com with your order number and reason for return. Once approved, we'll send you the return address and full instructions. Please don't send anything back before receiving confirmation.

If you simply changed your mind, you cover the return shipping. If the item arrived defective or we sent the wrong product, we cover the return shipping cost in full.

Once we receive and inspect the returned item, refunds are issued to your original payment method within up to 10 business days, depending on your bank or card provider.

Please email us photos of the damaged item and packaging within 48 hours of delivery. We'll arrange a replacement or refund straight away — no need to return the damaged item first.

Yes — contact us within 365 days (1 year) of delivery and we'll arrange the exchange. You cover the cost of returning the original item; we cover shipping the replacement to you.

Montessori toys are designed to invite the child to do, rather than to perform for them. They use real materials (wood, fabric, silicone), have a single clear purpose, and are quiet — no batteries, no flashing lights, no recorded sounds. They support the child's natural development at each stage rather than entertaining them passively.

Use the Shop by Age menu — every collection is curated to match the developmental milestones of that stage. As a quick guide: 0–12 months focuses on sensory exploration; 1–2 years on first cause-and-effect; 3–4 years on fine motor and early literacy; 5+ on logic, reading, and independent play.

Yes — every toy meets EU/UK toy safety standards (CE/UKCA marked where applicable). Wooden pieces use non-toxic, water-based finishes; silicone parts are food-grade and BPA-free; fabrics are tested for chemical safety. Always supervise children under 3 with small parts.

We choose solid wood, food-grade silicone, soft natural fabrics, and non-toxic water-based paints. We never use PVC, BPA, phthalates, or plastic for the sake of it. Each product page lists the exact materials under Product details.

Absolutely — we're a popular pick for baby showers, birthdays, and grandparent gifts. Add a note at checkout if you'd like the parcel sent without a price slip; we ship directly to your gift recipient if you provide their address.

Get in touch within 30 days of delivery and we'll send the missing or replacement part free of charge. Email us at hello@montessori-roots.com with your order number and a quick photo.

The fastest way is email: hello@montessori-roots.com. You can also fill in the contact form on our contact page — both land in the same inbox.

Our customer care team is available Monday–Friday 08:00–18:00 CET and Saturday 09:00–16:00 CET. We're closed on Sundays. Messages received outside these hours are answered the next working day.

We reply to every message within 12–24 hours during opening hours. If we ever fall outside that window, we'll let you know.