Shipping policy
Shipping Area
Countries
We currently ship worldwide.
Shipping Costs
We offer free shipping on all orders.
There are no hidden fees. Any applicable charges will always be clearly displayed before completing your purchase.
Order Processing
Handling time:
Orders are typically processed within 1–3 business days (Monday–Friday) after payment is received.
Cut-off time:
Orders placed after 4:00 PM (GMT+01:00, Stockholm) will be processed on the next business day.
Weekend orders:
Orders placed on weekends or public holidays will be processed on the following business day.
Estimated Delivery Time
Estimated delivery times depend on your location.
Standard Shipping:
Estimated delivery is 3–5 business days after processing.
Business days:
Deliveries are made Monday through Friday.
Please note that delivery times are estimates and may vary due to customs processing, weather conditions, or carrier delays.
Shipping Process
Reliable shipping partners
Orders are shipped using trusted international carriers and local delivery partners depending on your location.
Once your order ships
Once your order leaves our warehouse, it travels with our trusted carrier partners and we provide a tracking number so you can follow it from dispatch to your doorstep. Carrier delays, weather, customs and lost packages are outside our control — once a package is in transit, responsibility passes to the carrier. If your package shows as delivered but you can’t locate it, please contact the carrier directly using your tracking number, as they handle these investigations.
Wrong or incomplete address?
If you notice a mistake in your shipping address, please email us at hello@montessori-roots.com as soon as possible so we can try to update it before dispatch. Once the order has shipped, the address can no longer be changed and you’ll need to contact the carrier directly.
Damaged on arrival?
If your order arrives damaged, please contact us at hello@montessori-roots.com within 48 hours of delivery with photos of the packaging and the items, and we’ll be happy to help.
Responsible packaging
Whenever possible, we use recyclable and environmentally conscious packaging materials.
Fulfillment Network
To deliver orders quickly and reliably to customers around the world, we work with a network of fulfillment warehouses. Your order is automatically routed from the warehouse that can deliver to your address fastest, based on stock availability and your shipping destination. This means delivery times can vary slightly between products and regions — we always pick the route that gets your order to you as quickly as possible.
Please note: shipping times are estimates. Customs processing, public holidays, weather, and carrier delays can extend delivery by a few days. We always provide a tracking number so you can follow your order from dispatch to doorstep.
Tracking Information
Tracking details
Once your order has been shipped, you will receive an email containing your tracking information, including the carrier name and tracking number.
Track your order
You can track your shipment using the tracking link provided in your shipping confirmation email.
Questions about your order?
Please contact us here:
https://montessori-roots.com/pages/contact
Missing Items
If an item is missing from your shipment, please contact us within 7 days of delivery at:
Our team will investigate the issue and arrange a replacement or refund where appropriate.
Return Policy
We offer both the 14-day legal right of withdrawal and an extended 1-year (365-day) return window.
Returned items must be:
• unused
• undamaged
• returned in their original packaging
For full instructions and details about refunds, please visit our Returns & Refund Policy page.
Restocking Fee
We do not charge restocking fees for returned items.
Company Information
Website: https://montessori-roots.com
Company Name: RNG Commerce AB
Company Address: Hagaesplanden 74, 11367 Stockholm
Email: hello@montessori-roots.com
Contact Form: https://montessori-roots.com/pages/contact
Phone: +46 72-919 78 05
Organization Number: 559498-1853
VAT Number: SE559498185301
Customer service:
Monday to Friday between 8:00 am to 5:00 pm (GMT+01:00, Stockholm)
