Refund policy
Return & Refund Policy
Scope and Purpose
This return and refund policy applies to all purchases made through the Montessori Roots website:
Contact Information
If you have questions about returns, refunds, or your order, please contact our customer support team.
Email: hello@montessori-roots.com
Phone: +46 72-919 78 05
Contact form: https://montessori-roots.com/pages/contact
Customer service hours:
Monday to Friday between 8:00 am and 5:00 pm (GMT+01:00, Stockholm)
Return Window
Legal right of withdrawal
You have the right to cancel your purchase and return the product within 14 days of delivery, without giving any reason, in accordance with applicable consumer protection laws.
Extended return period
In addition to the legal withdrawal period, we offer an extended 1-year (365-day) return window To qualify for a refund, the item simply needs to be undamaged, in unused condition, and in its original packaging.
For voluntary returns during the extended return period, the customer is responsible for return shipping costs.
Personalized & Made-to-Order Items
Personalized products are made just for you. 🌿
Each personalized item is lovingly made to order with your chosen name and design, so every one is truly one of a kind. Because we begin crafting it as soon as you order, personalized and made-to-order items can’t be returned or refunded for change-of-mind reasons — including gift purchases. But please don’t worry: if anything isn’t right, we will always make it right.
If there’s ever a mistake, we’ll fix it — free of charge. ✨
If your personalized item arrives with any of the following, we’ll send you a brand-new, corrected one at no cost to you — and you won’t need to return the original:
• A misspelling or wrong personalization (different from what you ordered)
• The wrong theme or design
• Damage in transit or a manufacturing defect
• The wrong item entirely
Just email us at hello@montessori-roots.com within 48 hours of delivery with a quick photo, and we’ll get the correct item on its way to you straight away. No return shipping, no hassle — we simply make sure you and your little one end up with something you love.
This approach is standard for personalized goods and complies with consumer protection laws across the United States, United Kingdom, Canada, Australia, and New Zealand.
How to Return an Item
Step 1 – Request a return
Email hello@montessori-roots.com with:
• your order number
• the reason for your return
Step 2 – Receive instructions
Once we review your request, we will send you instructions explaining how to return the item.
Please do not send returns before receiving confirmation from our support team.
Return Address
To start a return, please email us first at hello@montessori-roots.com with your order number and the reason for the return. Once your request is reviewed and approved, we will reply with the full return address and detailed instructions. Please do not send any items back before receiving confirmation from our support team — returns sent without prior approval cannot be processed.
Packaging and Return Shipping
Returned items must be sent back:
• in their original packaging
• with all labels and included accessories
Customers are responsible for ensuring the item is packaged securely and shipped with a trackable shipping method.
If the product is defective or incorrect, we will cover the return shipping cost and may provide a prepaid return label.
Return Shipping Costs
Customer-initiated returns
If you simply changed your mind or no longer want the product, you are responsible for the cost of return shipping. We do not issue prepaid return labels for change-of-mind returns. We recommend using a tracked shipping service so your parcel can be followed all the way back to us.
Defective or incorrect items
If the return is due to a product defect or an error in the shipment, we will cover the return shipping cost.
Please contact customer support before sending the item back.
Exchanges
If you wish to exchange a product:
• contact us within 1 year of delivery
• the item must be unused and in its original packaging
Customers are responsible for return shipping. We will cover the cost of shipping the replacement item.
Specific Return Situations
Right of withdrawal
To qualify, items should be undamaged, in unused condition, and in their original packaging.
Defective products
If your item is defective, please contact us immediately and include photos of the issue so we can resolve the matter quickly.
Shipping damage
If your order arrives damaged, please send photos within 48 hours of delivery.
Incorrect item received
If you receive the wrong item, we will arrange return shipping and send the correct product at no additional cost.
Undelivered orders
If your order has not arrived within the expected timeframe, we will investigate the shipment. If the package is confirmed lost, we will issue a replacement or full refund.
Order cancellation
Orders may be cancelled before they have been shipped. If the order has already been dispatched, the return process described above will apply.
Refund Timeline
Return request:
Returns must be initiated within 1 year of delivery.
Processing time:
Once we receive and inspect the returned item, we will approve and process the refund.
Refund time:
Refunds may take up to 10 business days to appear in your account depending on your payment provider.
Refunds are issued to the original payment method used for the purchase.
Non-Returnable Items
The following items cannot be returned for change-of-mind reasons:
• Customized or personalized products (see the Personalized & Made-to-Order Items section above for full details)
• Opened hygiene products
If any of these items arrive damaged, defective, or incorrect, we will always send you a free corrected replacement — please contact us within 48 hours of delivery with a photo.
Legal Rights
This policy does not affect your statutory rights under applicable consumer protection laws.
Company Information
Website: https://montessori-roots.com
Company Name: RNG Commerce AB
Company Address: Hagaesplanden 74, 11367 Stockholm
Email: hello@montessori-roots.com
Contact Form: https://montessori-roots.com/pages/contact
Phone: +46 72-919 78 05
Organization Number: 559498-1853
VAT Number: SE559498185301
Customer service: Monday to Friday between 8:00 am to 5:00 pm (GMT+01:00, Stockholm)
